returns / exchanges

Return Policy
All items under the final sale or accessories tabs are final sale

If these ineligible items are sent back and not accepted you can choose to have them returned to you for an $8 fee

All items discounted 30% or more are final sale

All items sold at our local warehouse sales are final sale

Returns are accepted for store credit only

Once your return is processed at our warehouse you will receive online store credit

If you return your online order to one of our boutique locations, you may opt for an in-store gift card at that time

Store Credits are non-transferable

All returns must be sent back to our shipping warehouse within 20 days of the delivery date

All merchandise must be returned unworn, unwashed, and in original condition with Dottie tags attached

If items have makeup, deodorant, or other stains/odors, you will not be given credit and items will be sent back for a $8 return fee

Shoes must be returned in their original box and placed inside an additional protective shipping box or protective bubble wrap

Swimwear must be returned with all tags and hygienic liners attached

Please try on with appropriate undergarments before removing tags and hygienic liner

If swimwear includes removable straps and/or padding inserts, please be sure to include with return

Please note: we are unable to accept items that have been washed. Please be sure to follow exact washing instructions to ensure the garment remains in good condition.
Damaged or incorrect item?
If an item you received is damaged or incorrect, please call 317-883-0386 or email sales@dottiecouture.com for further assistance!

Please note: we are unable to accept items that have been washed. Please be sure to follow exact washing instructions to ensure the garment remains in good condition.
Exchange policy
If you would like to exchange an item in your order, please place a new order for that item on our website. This will ensure your items do not sell out before we have received your return. A full refund will be given for exchanges only for a different size or color in the same item. Please write the new order number for the exchanged item on the bottom of the receipt you are sending back with the merchandise. All other returns will be issued store credit. Shipping fees will be included in the refund for any exchange orders.
Price adjustments
Price adjustments can be made within 7 days of the original order date in the from of store credit only! The size and color must be in stock in order to receive a price adjustment. Price adjustments do not apply to sales, promotions, or coupon codes. Please contact customer service to inquire about adjustments.
After Pay
If using after-pay for your order, ALL payments must be paid to after-pay even if your items are returned for store credit. We are unable to cancel any ongoing after-pay payments if an item is returned.
Return instructions
1. Please review our Return Policy above to be sure you meet all the return requirements. Returns that do not meet the return requirements will not be accepted
2. Place items in a shipping-safe package and include your original receipt/packing slip. If you do not have your original receipt, you can log-in to your online account and click on the order that is associated with your return, then click "print invoice." You can also print your order confirmation email.
3. U.S. customers may use the free UPS “Return Label” link at the bottom of the page. Simply fill out the required fields, select "Return" as your return reason, print the label, and either schedule a UPS pick up or take your package to your local UPS store or drop box location.
4. If you choose not to use the provided return label, please send your returns to:
Dottie Couture Boutique
9715 Kincaid Dr.
Unit 400
Fishers, IN 46037

Local shoppers may drop off returns to the pickup window at the address above
tracking
You are responsible for tracking your return package. Please keep note of the tracking number that is generated through your return label. Once it is delivered to our warehouse please allow 2-4 business days for processing. You will receive an email once your store credit is available. Return credit may not be used towards previous purchases.
Click here to go to the UPS Portal